General Terms and Conditions
1. General information
All efforts on the part of piccobello Hundewindel GbR, holders Mignon Banushi & Anne Fischer , (referred to hereafter as "piccobello.eu") for a client takes place exclusively on the basis of the following general terms and conditions.
2. Conclusion of contract
All offers from piccobello.euvia the web are non-binding to the customer.
By ordering the desired products you submit a binding offer for the conclusion of a purchase agreement.
After you submit an order, an email will be sent to you confirming your order and the details of your order confirmation). This order confirmation in no way represents acceptance of your offer, but rather merely confirms receipt of your order. A binding contract only comes into force when we send you a contract confirmation or by shipping the ordered products. Any products that were in the original order but are not included in the subsequent contract confirmation are not part of any purchase agreement.
Delivery will be made by sending the goods to the address given by the customer. Shipment takes place within 1-2 working days (7 working days for custom made orders) after receipt of the payment.
The customer can get informed about shipping charges and delivery conditions on Shipping and Delivery
The delivery is done only to the designated recipient at the mentioned delivery address. If the delivery fails the logistics service will name a pick-up point.
4. Claim of property
Ordered goods remain property of piccobello.eu. until payment is made in full. Before the transfer of ownership is given you are not permitted to transfer or process the product without distinct consent of piccobello.eu.
The payment of the product can occur by choosing a payment shown in the context of the purchase order transaction. piccobello.eu reserves the right to exclude certain methods of payment in individual cases.
All mentioned prices are final prices (in euro) and include the legal value added tax. Prices do not include costs for packaging and shipping.
With the upgrade of the Internet pages of piccobello.eu all previous prices and information on goods become void.
Invoices are based on the prices that were valid at the time the customer made his offer.
7. Cancellation policy
Right of cancellation
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 (fourteen) days from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods.
To exercise your right of cancellation, please inform us of
Mignon Banushi & Anne Fischer
Download cancellation form (pdf)
To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.
Consequences of cancellation
If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment.
We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the fourteen day period.
You must bear the direct costs of returning the goods.
You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.
End of the information on the Right of cancellation.
Statutory warranty regulations apply.
9. Limitation of liability
For damage other than life, body and health, piccobello is only liable if damage has been done intentionally or grossly negligently or if there has been a considerable breach of contract by piccobello.eu or their representatives. Liability that goes beyond that is excluded. Conditions for product liability remain untouched thereof.
According to the current level of technology data communication via internet cannot be guaranteed to be without errors and/or available at all times. piccobello.eu is, therefore, not liable for availability of the piccobello.eu online shops at all times.
10. Dispute Resolution
Online Dispute Resolution Art.14 Abs.1 ODR-VO : European Commission set up a platform for online dispute resolution (ODR) that you will find here : //ec.europa.eu/consumers/odr. We are, however, neither willing nor obliged to participate in a conciliation procedure.